POLICIES

Ensō MW is an equal opportunity provider but stands to reserve the right to refuse service for personal, moral, ethical, and safety boundaries.

PAYMENT

All payments are due in full at the time of service.  Cash, Venmo, and major credit cards are accepted.

CANCELLATIONS

CANCELLATIONS MUST BE MADE WITHIN 24 HOURS OF APPOINTMENT START TIME.


First time cancellations made with less than 24 hours notice will be required to place a credit card on file for future bookings.

If a second cancellation occurs without a 24 hour notice, a service fee of half the scheduled service price will incur to be charged to the card on file.  This means if your service is normally $85 then the service fee incurred would be $42.50.


No call - no shows will be required to place a full-price, non-refundable deposit in order to book another service.

Members who no call - no show will be charged the full service amount and the missed appointment is not eligible for carryover.

Travel-fee deposits made toward on-site services are non-refundable, however, if a reschedule is made within 72 hours of the scheduled service date the deposit is transferable to a newly scheduled date.

Memberships may be cancelled at any time with a 30 day notice.

SERVICE EXPIRATIONS

All pre-paid services are valid for one year (365 calendar days) from the date of purchase.

I understand that for some people this may seem unfair ("How can my money expire?").  As a small business I have to account in my budget and taxes for the amount of pre-paid services owed so that I do not inadvertently create service debt for myself.  It is because of this that I have chosen to put an expiration date on services.  I appreciate your support in this manner.

Outstanding services left on a membership after cancellation have 30 days from the time of cancellation notice to be redeemed.  (Why is this different than above with 365 days? - Membership services carry over only in the event that the membership is current. Therefore the 30 day window between notice of cancellation and termination of membership is the acceptable time to redeem outstanding credits.

 

COVID-19

Protocols for everyone's health and safety.

As we adapt to our new normal I am still commited to maintaining a healthy and safe working environment by upholding sanitation protocols set by the CDC and NC State board of Massage and Bodywork.

  • I have a private waiting area away from the common area of the building. 

  • Cloth face coverings are required for all guests at all times for the duration of their visit regardless of vaccination status.

  • Staff are required to wear face coverings at all times.

  • All large surfaces in the treatment room (table, chairs, doors and knobs, etc...) are sanitized with MicroGold disinfectant (proven to kill COVID-19 on surfaces) before and after every appointment.

  • UV sanitation of any tools used in treatment (oil/lotion bottles and bowls, silicone cups, hot stones, gua sha/scraping instruments)

  • I run a medical grade H13 Hepafilter for 12 hours a day which circulates purified air 5 times each hour.

(updated 7/22/21)

 

FAQS

WHAT SHOULD I EXPECT FROM MY FIRST SESSION?

What to expect ultimately depends on what your goal is but generally your first session will consist of an intake process that will inquire about your goals and health history.

WILL I BE SORE AFTERWARDS?

This depends on what type of work we do during your session.  Deeper, more specific work usually results in 1-3 days of mild soreness.  Everyone's body reacts a little differently so it's not an exact science.  Soreness after intense soft tissue work is a normal response and indicative of the body initiating the inflammation process to facilitate healing.

DO I HAVE TO WEAR A MASK DURING MY MASSAGE?

Yes.  Regardless of vaccination status, everyone is required to wear a mask for the duration of their visit.  This is to keep everyone safe and healthy.  I do not want to risk exposing any of my clients, myself, or my family to a potentially life threatening virus.  Thank you for understanding and cooperation on this matter.

DO YOU SELL GIFT CARDS?

YES!  I offer eGift cards which you can purchase here.

Check the balance of your gift card here.

IS MY GIFT CARD REDEEMABLE FOR CASH?

No.  If there is a remaining gift card balance after paying for a service, the balance may be applied toward another service or offered as a tip.

I WANT TO BUY A SERIES OR MEMBERSHIP FOR A FRIEND OR FAMILY MEMBER?

The best way to do this is contact me personally.  Series and memberships are attached directly to someone's client account so I prefer to sell these as a direct transactions to make sure the correct client account gets credited for the gift so that when they come in there is no confusion.

WHERE IS YOUR OFFICE?

131 W. Fourth Ave. - Suite 215
Hendersonville, NC 28792

Ensō MW is located in the heart of historic downtown Hendersonville on 4th avenue between Church St and Main St.  Entrance to the century old building is located between Choy's flower shop and the Tobacco Emporium.  At the top of the stairs turn to the left and you will see suite 215/b, enter through the grey door.


There is free street parking on both 4th avenue and Church St.
There is also a pay-to-park lot ($1/hr) on the Southwest corner of 4th and Church St.